FAQ
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location, but most orders arrive within 7–15 business days. You'll receive a tracking number as soon as your order ships.
Do you offer free shipping?
Yes! We offer free shipping on eligible orders. Any shipping promotions or minimum order requirements will be shown at checkout.
Can I track my order?
Absolutely! Once your order has been dispatched, we'll email you a tracking number so you can follow your package every step of the way.
What if my product arrives damaged or defective?
If your item arrives damaged or has a manufacturing defect, contact us within 7 days of delivery with photos of the issue. We'll work quickly to provide a replacement or another suitable solution.
What is your return policy?
We want you to shop with confidence. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order. We'll be happy to review your request and help find the best solution.
Are your products safe for pets?
Yes. We carefully select products designed with your pet's safety and comfort in mind. Please always use products as directed and supervise your pet during first-time use.
Which pets are your products suitable for?
Our products are designed for dogs, cats, or both, depending on the item. Please check each product description for compatibility, sizing, and recommendations.
How do I choose the correct size?
Each product includes a size guide whenever applicable. If you're unsure which size is right for your pet, feel free to contact us and we'll be happy to help.
Can I change or cancel my order?
If your order hasn't been processed yet, we'll do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.
How can I contact customer support?
You can reach our support team anytime through our contact page or by email. We aim to respond to all inquiries within 24 hours.
Why choose Wags & Whiskers?
At Wags & Whiskers, we believe every pet deserves quality products at fair prices. We carefully curate our collection to help keep your furry companions happy, healthy, and comfortable.